By implementing Eurobase’s online banking platform, siena, leading South African bank, Rand Merchant Bank (RMB), has seen a significant improvement both in its customer service and its operational efficiency.
RMB has seen an increase of 60% straight through processing of trades and big improvements to the overall quality of their service
siena eSolution platform has enabled the bank to streamline its operations away from trader dealing and reduced headcount by almost 20% (from 30 to 25 traders).
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