Senior Support Analyst

 

Location: London/Chelmsford


Salary: On application


Job Type: Permanent


 Division - Insurance


Contact: Sophie Mann, Ann-Marie Payne or Penny Webster


Email: sophie.mann@eurobase.com or hr.team@eurobase.com


Telephone: 01245 455 331


  

Some of the benefits we offer:

  • 22 days holiday rising to 25
  • Contributory pension scheme
  • Group life cover
  • Income Protection (Insurance scheme)
  • EAP (Employee Assistance Programme)
  • Best Doctors
  • Specsavers
  • Eurobase Benefits Gateway discounts & cashback package

 

Company:

Do you want to work for a rapidly growing software house with an enviable reputation for product quality, successful delivery and a prestigious customer base?   A company that invests heavily in its solution portfolio and is recognised as a leader in its market sectors.  A company known for its flexible and personal approach to business.  These attributes are fuelling sustained growth, evidenced by the securing of a number of high profile global customers and a strong pipeline of prospective business, which is leading to the creation of some fantastic roles and career opportunities.  If you are interested in working in an exciting, dynamic environment with like-minded colleagues come and talk to us.

Eurobase is an international software and service provider delivering powerful, innovative and reliable software solutions for (re)insurance companies, captives, banks and other financial institutions.

Website: http://www.eurobase.com

 

Role:

The purpose of the Senior Support Analyst role is to diagnose, evaluate and resolve complex client problems, or, when appropriate, escalate or route to specialist team members and /or third parties and in doing so enhance our relationship with clients.

  • Provide exceptional customer service in person, via phone and email as appropriate
  • Monitor Service levels against contractual SLA and ensure customer expectations are exceeded
  • Resolve help desk issues including troubleshooting data, software, managed service and hardware
  • Work with developers, managed service and infrastructure technicians to ensure methodical approach to issue resolution.
  • Work with team and clients to establish root cause, identify trends and recommend mitigating actions that can, over time, reduce the number and severity of tickets raised.
  • Proactive communication with clients.
  • Look for ways to enhance the day to day support process to optimise efficiency and service to clients.

 

Note to Recruiters and Placement Agencies: Eurobase does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Eurobase employee. Eurobase will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Eurobase.